FAQs

How do I make a rental reservation?
To check availability and rates, call our office toll-free at (888) 785-1188, locally at (828) 295-3373.

Can I bring a pet?
No. As much as we love animals, we do not permit any animals on the property. An additional fee $175 may if housekeeping finds evidence of a pet.

What time is check-in and check-out?
On Saturdays, we begin check-in around 4:00PM. If you are in the area sooner, call the office to see if your unit is ready for you. On weekdays, call the office for an approximate check-in time. Frequently, your unit is ready early in the day. Our office is closed on Sundays, so your keys are left in a lockbox outside the office. Call to receive instructions. Check-out is at 10:00AM.

What are the office hours?
We are open on weekdays from 9:00AM to 5:00PM, and Saturdays from 9:00AM to 6:00PM. We are closed on Sundays. If you expect to arrive when we are closed, call the office to receive lockbox instructions.

Do I need a 4-wheel drive vehicle?
4-wheel or all-wheel drive is preferable for all units during snow and ice. You will most likely need this feature for Units 1 and 2, 18-21, and 27-42 if snow or ice is present. Otherwise, general parking is available by the Clubhouse and walking may be in order.

Do you have a pool and hot tubs?
No, we do not have a pool or hot tubs at the resort. Blowing Rock and Boone have very nice public pools. Refer to the Guest Directory in your unit.

What cell phone coverage is there at the resort?
Verizon is the best, although Carolina West also is good. The other national brand cell services should work fine, once you get out on US 321.

Can I fish in the ponds?
Fishing is permitted in the larger pond, from the piers only. Get a permit from the office before fishing. The small pond in front of units 12 and 13 is for your viewing pleasure only. You may keep up to five fish per day, per unit. Only two rods are allowed in the water per person.

Do I need to buy a state fishing license?
Not if you will only be fishing in our pond. There are many excellent rivers and streams to fish in around the county. But you will need to purchase a NC state fishing license. Click here for details.

How do I find out about local attractions?
Click on our Play webpage or our Unwind webpage for details.

How can a family member reach me during my stay?
Since our units do not have telephones, friends and family can get a message to you by calling our office at (888) 785-1188 or (828) 295-3373. If the message is urgent, we will bring it up to your unit.

Do you permit smoking in the units?
No. All of our units and buildings are smoke-free. Smoking is permitted on your front porches only. There are sand filled cans on the front porch for your use.

Can we bring more than one car?
Yes, but parking is limited. If you bring more than one vehicle, please consider parking the extra ones in front of the Clubhouse.

Can I cook, warm, or toast anything in the fireplace?
No. Placing anything in the fireplaces is not permitted. Regardless of the use of the gas logs, cooking, toasting marshmallows, or burning of anything is strictly prohibited. These practices may smoke up the unit and also cause soot to accumulate on the ceilings and walls of the unit. A repainting fee of $500 will be levied if such damage is detected.

Do I need to bring anything special with me?
All units contain full linens for the bedroom, bathroom, and kitchen; also a complete kitchen, minus a dishwasher. The kitchens also have a microwave oven, toaster, coffeemaker, range, washer/dryer, and refrigerator. Cable TV is also provided. You must bring your own items such as paper towels, toilet paper and other basic sundries.

Are linens provided mid-week?
No. You are expected to wash the towels and linens if necessary. However, cleanings are available for an additional fee. There are also washer and dryer units in all cabins so that you may wash your linens and towels as needed. Washing detergent and dryer sheets are available at front office for a small fee.

What about bears?
Being in the heart of the Blue Ridge Mountains, black bears (not the scary grizzlies) peacefully co-exist with the locals. Bear sightings are uncommon but may occur on occasion. Click here to read more about co-existing with bears

Are the units air conditioned?
Yes, by Mother Nature. We do not have air conditioning units in any of our units. Open the windows and let the cool mountain breezes in.

Are there telephones in the units?
No. There are two telephones provided on the property for free local calls and credit card calls. One is in the foyer of the Clubhouse, and the other is a small phone booth across the driveway from unit #32. You may also make quick calls in the office when phones are available.